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Frequently Asked Questions

Last updated: March 2026

Privacy & Security

Where is my data stored?

All recordings, transcripts, and AI-generated notes are stored locally on your device. Nothing is permanently stored on our servers. Audio is sent for processing and deleted immediately after transcription is complete. If you enable iCloud Sync (Pro and above), your data is also stored in your private iCloud account, managed by Apple.

Do you use my data to train AI models?

No. Your recordings and transcripts are never used to train AI models. Your data is processed, returned to your device, and deleted from our servers immediately.

Do I need to create an account?

No. SayScribe works without accounts, sign-ups, or personal information. Just download and start recording.

Who can see my recordings?

Only you. Recordings and notes stay on your device (and in your private iCloud, if sync is enabled). We have no access to your content.

Recording & Features

How many languages are supported?

SayScribe supports 99 languages with automatic language detection. You can also manually set the language in Settings.

What are the recording and transcription limits?

Transcripts are always free on every plan, with a generous monthly allowance on Free. AI notes (summary, action items, minutes, email draft) are counted monthly: Free includes a set number each month, Starter more, and Pro has no limit. Live recordings can run for hours on every plan. The exact numbers for each plan are on the Plans screen in the app.

Does recording work in the background?

Yes. Recording continues when you lock your screen or switch to another app.

What happens if a phone call interrupts my recording?

Recording pauses automatically when a call comes in and resumes when the call ends. No audio is lost.

Can I import existing audio files?

Yes. You can import audio files (M4A, WAV, MP3, AAC) for transcription and AI notes. Free includes a few imports to try it; paid plans include more, and Pro has no limit.

What is Car Mode?

Car Mode is a simplified recording display with larger controls, designed for hands-free recording when your iPhone is mounted in a car. Enable it in Settings. Works with CarPlay and Bluetooth. Available on iPhone only.

iPad & Multi-Device

Does SayScribe work on iPad?

Yes. SayScribe is fully optimized for iPad with a split view layout, project sidebar, and 3-column action tracker. It's the same app: download it from the App Store on any iPhone or iPad.

Can I sync between iPhone, iPad, and Mac?

Yes. Enable iCloud Sync in Settings (available on Pro). Your recordings, transcripts, audio, action items, and projects sync across every device signed into the same iCloud account.

Is there a Mac version?

Yes. SayScribe for Mac is on the Mac App Store. It is the same app with the same private iCloud sync, plus Mac recording modes for system audio and calls.

Can I use Siri, Shortcuts, or the Action button?

Yes. Say "Start recording in SayScribe" or "Stop recording in SayScribe" to Siri, add Start Recording to Control Center or the Action button, and build your own Shortcuts with Start, Stop, Import Audio, and Show Action Items. Free on every plan. Settings > Siri & Shortcuts has the tip.

Projects & Action Tracker

What is the Action Tracker?

The Action Tracker collects all action items from every recording into one dashboard. Every plan can view its items. Pro unlocks full access: projects, filters, saved views, due dates, and reminders.

What are Projects?

Projects let you organize action items into groups like "Q3 Launch" or "Client Onboarding". Assign items to projects from the detail view or context menu. Available on Pro.

What is My Day?

My Day is a daily planning view where you collect the items you want to focus on today. Items due today are automatically suggested. Available on Pro.

AI & Transcription

How accurate is the transcription?

Transcription accuracy is high with clear audio. Factors that can affect accuracy include background noise, multiple overlapping speakers, heavy accents, and technical jargon. For best results, record in a quiet environment.

How do AI summaries work?

After transcription, your text transcript (never the audio) is sent to an AI service that generates summaries, action items, meeting minutes, follow-up emails, and sentiment analysis. The transcript is processed and not stored on any server.

Can the AI make mistakes?

Yes. AI-generated content may contain errors or inaccuracies. Always review summaries, action items, and follow-up emails before relying on them for important decisions.

Can I identify who said what?

Yes. SayScribe includes speaker detection that labels different speakers in the transcript (Speaker A, Speaker B, etc.).

My summaries are in the wrong language. What can I do?

SayScribe writes your summaries, minutes, and notes in the same language as your recording. If you use Auto-Detect and it occasionally misidentifies the spoken language (most likely on very short or ambiguous audio), go to Settings → Transcription Language and set your language explicitly. That pins both the transcript and the AI notes to it.

Plans & Pricing

Is there a free version?

Yes. Transcripts are always free, and the free plan includes a monthly allowance of AI notes. No account or credit card required.

How do subscriptions work?

Subscriptions are billed through the Apple App Store. Monthly and yearly plans are available, and Pro includes a free trial for new subscribers. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Plan details and prices are on the Plans screen in the app.

Can I change or cancel my plan?

Yes. Manage or cancel anytime in Settings > Apple Account > Subscriptions on your iPhone or iPad, or System Settings > Apple Account > Media & Purchases on your Mac. Switching between monthly and yearly, or between Starter and Pro, happens in the app.

Troubleshooting

My transcription failed. What should I do?

Tap the recording and look for a "Retry" option. Transcription can fail due to temporary server issues or poor audio quality. If the problem persists, contact us at support@sayscribe.app.

My recording sounds empty or corrupt.

This can happen if your device is critically low on storage. SayScribe will warn you if storage is too low to record. Free up space and try again.

Do I need an internet connection?

Recording works offline. However, transcription and AI processing require an internet connection since audio is processed server-side and returned to your device.

Legal & Consent

Do I need permission to record a conversation?

Laws vary by jurisdiction. Many places require consent from all parties before recording. You are solely responsible for complying with local recording consent laws. SayScribe does not provide legal advice.

Still have questions?

Contact us at support@sayscribe.app and we'll get back to you as soon as possible.

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